Support

IntraNote's support model ensures that all inquiries are handled professionally and that high-priority issues are handled first.
 

In our support model, all inquiries (through the help desk or phone) are received and prioritised by the Service Centre based on the type of issue and the estimated urgency of the problem / error / question.

 

When the Service Centre has received and prioritised the inquiry, the matter is assigned to the appropriate team, i.e.:
 

 • Product support

 • Technical support

 • Consultant team

 • Account Manager team

Office hours

The Service Centre is open: Monday - Wednesday from 8:30 a.m. to 4:30 p.m., Thursday from 8:30 a.m. to 5:30 p.m., and Friday from 8:30 a.m. to 3:00 p.m.